For customers who are located near a UPS Store or have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States. Note: To avoid potential charges, contact us to change your service before you return any equipment.
Do I have to return my modem to Cox?
Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.
Can you cancel Cox Internet anytime?
YOU MAY TERMINATE THIS AGREEMENT BY (I) CALLING COX CUSTOMER CARE AT THE NUMBER LOCATED ON YOUR BILL, OR (II) DISCONNECTING ANY OF YOUR CORE COX SERVICES AT ANY TIME DURING THE TERM SUBJECT TO PAYMENT OF THE APPLICABLE ETF AND ALL OTHER ACCRUED CHARGES.
How can I cancel my Cox contract?
If you’d like to cancel your service, call 1-800-234-3993 to get started. Available in select Cox service areas.
Where do I return my cable box?
Secure the equipment with the packaging included in your shipping box. Place the prepaid return label over the original shipping label. Bring the packaged equipment to any U.S. Postal Service Office. Use the U.S. Postal Service Locator tool to find the nearest office to you.
Does Cox charge a cancellation fee?
Cox places contract requirements or options on most plans, including internet-only plans. … Customers who cancel before their contract is over must pay an early termination fee of $10 for each month remaining, which results in a maximum potential cancellation fee of $120240.
Does Cox prorate?
Cox may prorate or adjust a bill if the billing period covers less than or more than a full month (for this purpose, each month is considered to have 30 days); unless you subscribe to a pay-as-you-go service which is not prorated and is billed for a full month.
How do I turn on my Cox Cable Box?
The Wireless 4K Contour Stream Player does not have a power button and can only be powered down through the Device Settings menu. Pushing any button on the remote will power the receiver on quickly.
Why is Cox cable so expensive?
Why did my Cox cable bill go up? Cox cable uses limited-time promotional pricing to bring in new customers at favorable rates. Aside from their internet-only prepaid plan, StraightUp Internet, all Cox plans use this pricing strategy.
How much does Cox Internet cost?
Cox Internet Plans and Prices
| Plan | Monthly Cost | Download Speed |
|---|---|---|
| Starter 25 | Starting at $29.99 | 25 Mbps |
| Essential 50 | Starting at $39.99 | 50 Mbps |
| Preferred 150 | Starting at $59.99 | 150 Mbps |
| Ultimate 500 | Starting at $79.99 | 500 Mbps |
Can you pause Cox service?
Pause your services for up to nine months With the Cox Seasonal Program, you can put your Cox services on hold for as low as $9.99 per month. There’s no need to return your equipment or schedule a tech visit, and restarting your service is just as easy. One call and your Cox service will be back online the same day.
Can I keep my Cox email if I leave Cox?
Will I lose my Cox Email address if I move or transfer service? No, if you transfer your service you can keep your email account. However, if you disconnect your service, you will lose your email account after the 90-day grace period has ended.
How can I get out of Internet contract?
4 ways you might be able to get out of your cable or internet contract penalty-free
- Talk to customer service. The first avenue to try is to call your service provider and talk to a real person. …
- Look for contract buyouts. …
- Site nonperformance. …
- Consider arbitration.
Does Cox Cable require a contract?
Most Cox services are not contract. You can cancel at any time.
Where can I drop off my Comcast box?
Xfinity Store Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
How do I send back AT&T equipment?
Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. FedEx Office Pack and Ship or The UPS Store will send your equipment back to us at no charge to you.
Does UPS take Comcast equipment?
Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is no box or packaging required. … Customers can walk into any The UPS Store location, drop off their equipment and take their receipt.
Are early termination fees illegal?
Are early termination fees legal? Technically early termination fees are perfectly legal in that they’re designed to help companies recuperate the loss when consumers take advantage of deals or promotions and then leave the company.
How much does Cox Internet cost after 12 months?
Cox internet prices after 12 months
| Plan | Promotional price | Price after 12 mos. |
|---|---|---|
| Cox Internet Starter 25 | $29.99/mo.* | $44.99/mo. |
| Cox Internet Essential 50 | $39.99/mo.* | $65.99/mo. |
| Cox Internet Preferred 150 | $59.99/mo.* | $83.99/mo. |
| Cox Internet Ultimate 500 | $79.99/mo.* | $99.99/mo. |
How can I get out of my early termination fee?
5 Ways to Waive Early Termination Fees and Get Out of Your…
- Get someone else to take over your contract. …
- Negotiate a deal with the provider. …
- Watch for fine print notices that could allow you to opt out if changes are made. …
- Find another company to buy you out of your contract.
Does Cox charge in advance?
Cox bills all customers in advance for the normal monthly service charges; whereas usage-based charges, such as pay-per-view movies and long-distance phone calls, will be reflected on the next bill. When a bill is received, it is for approximately the next 30 days of service.
What happens if I don’t pay Cox?
If your Cox services are electronically disabled due to nonpayment, your account is subject to an electronic reactivation fees to restore service. Cox may charge an electronic reactivation fee for each service that is interrupted.
What happens if I miss a Cox payment?
After the grace period of five days, you will be charged the late payment fine. Keep in mind that you won’t be charged for the five grace days.
Does the Cox contour box stay on all the time?
The new Contour service requires that the main dvr box stay on at all times. The dvr box streams information to the client boxes. If the main dvr box loses power for any reason, then the client boxes will also stop working.
What does the green light on my Cox Remote mean?
Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green. Enter 9-8-1. … Troubleshooting The Remote Control.
| Remote LED Blinks | Battery Health |
|---|---|
| 3 green | Good |
| 2 red | Low replace soon |
| 1 red | Very low replace soon |
| 5 red | Extremely low replace ASAP |
What does 2d mean on Cox Box?
2d indicates that the HDCP function of the HDMI connection is trying to handshake and apparently failing in your case. If you’ve tried a direct connection and different ports on the TV it’s likely a box issue.
Does Cox have a senior discount?
Unfortunately, Cox does not currently offer a senior discount for internet plans. However, they provide other ways for seniors to save on internet services. For example, the Connect2Compete program provides discounted internet services for low-income families at $9.95 per month.
Can I buy my own cable box for Cox?
This is why you can buy your own cable modem and not be required to pay a monthly rental fee for the use of a COX HSI Cable Modem. According to the FCC Rule 76.1205(b)(5)(C): Your cable provider must allow you to use your own set-top box without extra charge.
How much does Cox unlimited Internet cost?
With our Internet Bundles that include Panoramic Wifi secure, reliable wifi coverage and Cox Complete Care advanced tech support, you can get an Unlimited Data Plan for just $30/month (a savings of $20/month).
